Help and Support


We have tried to give as much information as possible on our web store about your purchase, terms and conditions of sale, delivery process and returns policy. However, we understand that you may still at times have questions and need to get in touch. We want to make this as easy as possible for you, so below you will find all the information you need to get in touch!


BY PHONE

If you would prefer to speak to us over the phone then get in touch by contacting us on: +44 (0)208 332 6642.

BY EMAIL

Please use the email address below to get in touch with our customer services team. The Mailbox is monitored, and our team will aim to get back to you within 24 hours. Please email:  fullycharged@innovation1st.com

BY POST

Should you need to send anything by post, please send it to the address below. Please note this is the address for our customer services team only and no products or returns should be sent to this address, as these will unfortunately be rejected and returned to sender.

Innovation 1st
First Floor, Westminster House 
Kew Road
Richmond
TW9 2ND
UK